Designated Vendor Direction


Huawei technology must be removed from the UK’s 5G public networks by the end of 2027 under legal documents handed to broadband and mobile operators. The ban on Huawei in 5G follows guidance from the world leading National Cyber Security Centre (NCSC) that the security of the company’s products – such as equipment used at phone mast sites and telephone exchanges – can no longer be managed due to the impact of US sanctions on its supply chain.

Main Challenges:

  1. International Vendor Communication: Vendors being located outside the UK makes face-to-face meetings challenging.
  2. Time Zone Differences: Time zone variations leading to late calls for offshore team members.
  3. Independent Projects:  Four projects with interdependencies, requiring synchronized delivery.
  4. Decision-Making Challenges: Difficulty in making clear and precise decisions at an in-house team level.

Solution Used:

  1. Rely on virtual communication tools, conduct regular video conferences, establish a robust communication protocol, and leverage project management platforms for documentation and progress tracking.
  2. Rotate meeting times to accommodate different time zones, record meetings for those unable to attend, and ensure key information and decisions are documented for asynchronous communication.
  3. Develop a comprehensive project plan, establish clear dependencies, and maintain open lines of communication between project teams. Regularly review progress and adjust schedules as needed.
  4. Establish a streamlined decision-making process, clarify decision-making roles, and ensure that information necessary for decisions is readily available. Regularly scheduled decision-making meetings can help expedite the process.


Project was successfully delivered well ahead of the 2027 deadline

Case Study Company Summary

About BT
BT is one of the world’s leading providers of communications services and solutions, serving customers in more than 170 countries. Its principal activities include the provision of networked IT services globally; local, national and international telecommunications services to its customers for use at home, at work and on the move; broadband, TV and internet products and services; and converged fixed/mobile products and services. BT consists principally of five lines of business: BT Global Services, BT Business, BT Consumer, BT Wholesale and Openreach.

About BT One Phone
OnePhone®, a service developed by OnePhone Holding, was founded in 2008 to capitalize on the trends of the enterprise market moving towards mobility, cloud-based solutions and smart devices. OnePhone allows workforces to increase productivity and competitiveness with a turn-key, Fixed Mobile Converged (FMC) solution, improving mobility and efficiency. Customers can migrate from traditional solutions to a full Mobile-Fixed-PBX solution, combining fixed, PBX and mobile phone usage and services into one package and into one integrated solution. OnePhone’s experienced management team is dedicated to deploying OnePhone to growing businesses throughout the world.

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